Find the delivery, cancellation and arrival-support information for your Mother Hens Poultry order.
Ready-to-go birds: next-day delivery after payment
Ready-to-go birds paid for today are scheduled for delivery the next day. We confirm the delivery arrangements for your selected birds and destination. The delivery schedule starts when payment is received, rather than when an unpaid order is placed.
Shipment must be suitable for the selected birds or eggs and meet the destination’s entry requirements. Contact us before paying if you need to confirm your delivery arrangements. See our UK poultry delivery guide for destination planning.
Shipping charge and minimum order
The minimum product subtotal is £80 before shipping. Standard shipping is £28 per order and is added automatically at checkout. An £80 product order totals £108 with shipping, before any other applicable adjustments.
Cancellations and refunds
To cancel an order, email contact@motherhenspoultry.co.uk with your order number and cancellation request. Cancelled orders are refunded. Contact us so we can arrange the return of your payment and confirm the refund details.
10-day hen health and accidental-cockerel policy
We send vaccinated hens that are fit for their journey. If a hen shows signs of illness within 10 days of arrival, or a hen supplied to you is an accidental cockerel, email contact@motherhenspoultry.co.uk within that period with your order number, photographs and details.
We may ask for more information so we can help resolve the issue. Where collection is needed, we will arrange to collect the affected hen and provide a replacement or refund.
If birds arrive dead
Email a clear photograph of the affected birds to contact@motherhenspoultry.co.uk, together with your order number. Once you send the photograph, we will arrange a replacement shipment or issue a refund.
Problems with egg packs or flock-care supplies
If an egg pack or supply item arrives damaged, email your order number, a description of the problem and clear photographs so we can review it with you. Hatching eggs do not carry a guaranteed hatch rate.
Payment and order support
Checkout uses UK bank transfer. After placing your order, contact Mother Hens Poultry with your order number for our bank details. Your order remains on hold until payment is confirmed.
For help, contact Mother Hens Poultry or read our ordering and poultry FAQs.