Arrange a safe journey for your hens and a handover that works for you. Find local collection hours, collection-point information and answers about travelling, health and choosing your birds.
Day-old hatch dates & refunds
After purchase, we will confirm the hatch date for your day-old birds. They will hatch within 14 days of purchase. If they do not hatch within that period, a refund will be issued.
Collection options
Local farm collection
Contact us to arrange collection from our Berkshire farm. We will email you to agree a date and time within our collection hours. Please wait for confirmation before travelling; we do not offer Sunday or bank-holiday collections.
Mondays
10am–12pm
Wednesdays
10am–12pm
Fridays
10am–12pm
Saturdays
11am–12pm
Live chickens and accessories can be collected together. Please order only when you are ready to receive your hens. Collection arrangements are agreed directly with our team.
Collection-point visits are usually monthly, depending on demand. Contact us for the next available date before ordering. Each visit has a fixed date; your collection time slot is confirmed closer to the day.
Carlisle
Farnborough
Cornwall
Peterborough
York
Keep the agreed date free, as the date and allocated time slot cannot be moved. If you cannot attend, ask us about delivery instead. Please do not travel to a collection point without a confirmed booking.
Ready-to-go birds paid for today are scheduled for next-day delivery under the arrangements confirmed for your order. Contact us with your postcode and selected birds before paying so we can confirm the delivery date. Scheduling starts after payment is received.
We welcome enquiries from England, Scotland, Wales and Northern Ireland. Delivery suitability depends on the birds, destination, weather and any movement requirements. Our team will confirm the arrangements for your order.
Delivery charge and minimum order
Standard delivery is £28 per order, added automatically at checkout. The minimum product order is £80 before delivery: an £80 product order totals £108 with standard delivery.
For help choosing birds, quantities or payment methods, read our Buying Guide.
We send vaccinated hens that are old enough and strong enough for their journey. Each hen is checked before travelling, with her welfare at the centre of the arrangements.
Our 10-day policy covers hens that show signs of illness after arrival and accidental cockerels. Email contact@motherhenspoultry.co.uk within 10 days of arrival with your order number, photographs and details of the problem.
We may ask for more information so we can help resolve the issue. Where collection is needed, we will arrange to collect the affected hen and provide a replacement or refund.
If birds arrive dead, email a clear photograph and your order number. We will arrange a replacement shipment or a refund. See our full returns and arrival-support policy.
Safety when travelling
Each chicken has a health check before the journey. Birds travel in ventilated poultry carriers with absorbent chick paper and a layer of wood shavings. Carrier size is matched to the number and size of the birds.
Our dedicated poultry handlers are trained in caring for birds during transport and hold the relevant authorisations for live-bird transport. They can answer questions at handover and offer guidance as your hens settle in.
Journeys are planned around the birds’ welfare. Longer routes include suitable rest, feed and water arrangements. Please be available for the agreed handover so your hens can settle into their prepared housing promptly.
If you collect your hens, bring a clean, secure and well-ventilated poultry carrier. Let us know how many birds you are collecting so we can help you plan the journey.
Chickens selected for you
Choose your breed and the available age, sex and quantity on the product page. The photographs show the breed or variety; individual birds naturally vary in colour, feathering and markings.
Looking for a particular crest, colouring or a quieter bird for your flock? Tell us before ordering. We will discuss what is available and help you choose birds that suit your space and experience.
You can order through our online shop or contact the team with questions before buying. For larger flocks, use our wholesale enquiry form.
